Privacy policy

1. Information We Collect

We collect the following types of information:

• Personal Information: Name, email address, phone number, postal address, payment information (if applicable), and government-issued ID (for verification purposes).
• Booking Details: Dates of stay, preferences, special requests, and any communications regarding the booking.
• Usage Data: Information about how you interact with our website and services, including IP address, browser type, and operating system.

2. Purpose of Collecting Information

We collect this information for the following reasons:

• Booking and Reservation: To facilitate the booking process, manage reservations, and communicate with guests about their stay.
• Customer Service: To provide customer support, respond to inquiries, and address any issues or concerns.
• Improvement of Services: To analyse usage trends, improve our website functionality, and enhance the guest experience.
• Legal Compliance: To comply with legal obligations, such as tax reporting requirements and regulations applicable to short-term rental properties.

3. Methods of Collecting Information

We collect information through:

• Directly from Guests: When guests fill out booking forms, contact us via email or phone, or interact with our website.
• Automatically: Through cookies and similar tracking technologies when you visit our website.

4. Use of Data

The data collected is used for the following purposes:

• Service Provision: To manage bookings, process payments, and provide accommodation services.
• Communication: To communicate with guests regarding bookings, updates, and customer service inquiries.
• Analytics: To analyse website usage and improve our services.
• Legal Obligations: To comply with legal requirements, such as tax and regulatory obligations.

Data Security and Retention

We take appropriate measures to safeguard your personal information and maintain data accuracy. Information is retained only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

Sharing of Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

• Service Providers: Such as payment processors and property maintenance personnel, to facilitate your stay.
• Legal Compliance: When required by law or to protect our rights and property.

Your Rights

You have the right to access, correct, or delete your personal information. You can also object to the processing of your data or request its transfer.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at Home to Holiday.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices and legal requirements. We encourage you to review this policy periodically for any updates.

This Privacy Policy was last updated on 03/07/2024.

This privacy policy outlines how we handle and protect your information when you book with us.